Product Support Specialist

Our customers have questions; our Product Support Specialists have the answers. While working in a relaxed environment (no dress code!), they strive to respond to all inquires and requests regarding products, orders and returns. Whether by phone, email or live chat, Product Support Specialists are often the friendly face our customers associate with the Navionics® and Garmin® brands. And because they interact with our customers directly, they’re among the first we ask to give input into improvements to our products, documentation and procedures. If you have a dedication to detail and a knack for clear, concise communication, then we want to hear from you.

Do you speak English plus German and/or French? Do you have an international mindset? If the answer is yes, come and work with us!

What you’ll do

- Resolve customer inquiries and issues via email, phone, online chat or social media - Communicate and respond to product reviews
- Advise customers on company information
- Help customers using our products and getting the most out of their features - Offer first level technical support of product, online technical services, hardware and devices
- Report customer related activities to internal departments

What you’ll need

- Multilanguage skills: fluency in English and either German or French - Clear written and verbal communication skills
- Computer skills and proficiency
- Aptitude for troubleshooting
- Time management and organizational skills

Bonus points if you have:

- Experience in customer service
- Ability to handle difficult customers while maintaining professionalism - Experience in an office setting and knowledge in office responsibilities and tasks - Passion for marine related activities

Our home:you can find us in via Fondacci, 269, in Massarosa (LU), Italy

The Company:

Established in 1984 as Navionics®, Garmin® Italy Technologies produces electronic charts for the leisure boating market.
We were born from a revolutionary idea: the world's first electronic chart display, or chartplotter. Now we use location services every day on our mobile devices, and maybe even take them for granted. But, think about it: how pioneering is that? This state of mind is what the Company is founded on and our focus for future goals. Our cartography is available to boaters for use in GPS chartplotters, and within our app for Apple® and AndroidTM devices.Our head office is based in Viareggio, Tuscany, the perfect starting point for reaching nearby cities of art, beaches and mountains.
With over 19,000 associates in 34 countries around the world, the Garmin® group brings GPS navigation and wearable technology to the automotive, aviation, marine, outdoor and fitness markets.
At Garmin®, we like to work hard and play hard. It comes easy when you work on cool products with hard-working individuals who share the same passion. We think every day is an opportunity to innovate and a chance to beat yesterday.
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