Garmin, the parent company of Navionics, was the victim of a cyber attack that encrypted some of Garmin’s systems on July 23, 2020. As a result, many of Garmin’s online services were interrupted, including website functions, customer support, customer facing applications, and company communications. Garmin immediately began to assess the nature of the attack and started remediation.
We have no indication that any Navionics customer data was accessed, lost, or stolen. Additionally, the functionality of Navionics products was not affected, other than the ability to access online services. Affected systems are being restored, and we expect to return to normal operation over the next few days. As our affected systems are restored, we expect some delays as the backlog of information is being processed. We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.
FREQUENTLY ASKED QUESTIONS
Q: When will I be able to log in and access my Navionics account?
We are happy to report that access to the Navionics account has been restored. The Navionics Boating app and Chart Installer functionality has been fully restored.
Q: When will I be able to purchase products from the Navionics website again?
We expect that e-commerce sales will be available shortly. We’d like to thank you for your understanding and patience as we restore normal operations.
Q: Was any data collected by my Navionics app lost during the outage?
No. Although the Navionics server was not accessible during the outage, all data collected by the Navionics Boating app during the outage was stored on the device. Sync of user data between mobile devices has not been impacted while sync with the Navionics Chart Viewer is under recovery.
Q: Was my data impacted as a result of the outage?
We have no indication that any customer data was accessed, lost or stolen.